Dealing with the office shark. Www.friendlybusinesslady.com

Dealing with the Office Shark

Dealing with the Office Shark The hardest thing for me to do when I’m upset with someone is to admit the ways I’m wrong. I’ve got this stubborn streak in me that is a byproduct of my determination. This trait in me has been both a blessing and a curse in all areas of my life. Because of my disposition, I have been able to push into problems, allowing me to make meaningful changes. But when it comes to conflict, my tendency to cling to my end goal definitely becomes a roadblock. As one of my 2017 goals, I have[…]

Three lessons from the school of hard knocks. How you handle your mistakes makes all the difference. Knowing your values is what leads to your dream job. Your work friends matter.

THREE LESSONS FROM THE SCHOOL OF HARD KNOCKS

THREE LESSONS FROM THE SCHOOL OF HARD KNOCKS  I remember the happy day I graduated from college, being handed my all important Bachelors Degree in Human Resources Management. So much success and joy, I certainly felt like I could take on the world. And then I realized I had a lot to learn. When I landed my first big girl job, I quickly realized that if I recited textbook staffing theory to the Director of Human Resources, I would be taking the chance of being laughed at. I learned that being armed with knowledge was not enough. What mattered in[…]

three inspiring women that should be a part of your mantra - friendlybusinesslady.com

Three Inspiring Women who should Become a Part of your Mantra

Three Inspiring Women who should Become a Part of your Mantra Over the years, there have been a few people in the spotlight that have significantly contributed to my personal values when it comes to business. I like to say that I drink their kool aide, but that may be my sarcastic humor peeking through. In full disclosure, I will listen to anyone who has something meaningful to say about their success, but I constantly find myself going to three woman who have a very specific and empowering message. Their words have become my mantra, that little voice in my[…]

The Secret to Success You’ve Been Looking For – Delivered From my Grandfather

The Secret to Success You’ve Been Looking For –  Delivered From my Grandfather  If you’re like me, you may find yourself at points in your life when you look around and wondering if you’ve set on the right path. I’ve found myself asking questions like, ‘Am I in the right career?’, ‘Have I been making the best of the cards that I have been dealt?’, ‘Am I happy with the values that my husband and I are using to raise our kids?’, and the question of all questions, ‘Am I enough?’. It feels a little dark to stare these questions[…]

When my Dear Friend Lost her Confidence at Work

When my Dear Friend Lost her Confidence at Work Recently, I had lunch with an old friend. We don’t get to see each other very often, but when we do we can talk forever. Usually about nerdy work stuff. She still works for one of my previous employers, so she catches me up on the latest gossip and fills me in on what’s what at my old stomping grounds. Towards the end of our lunch, we started taking about our future career plans. She shared with me that she has been feeling a lack of confidence. Partly because of the[…]

How to Win Over a Call Center Employee by Being a Charmer

How to Win Over a Call Center Employee by Being a Charmer There are many call centers out there that are moving to a quality driven focus. But from my own experience, there are still a lot out there that are driven by metrics such as talk time and incoming call rate. Recently, I have spent a lot of time recruiting for call centers and it has got me thinking about how much better I myself have gotten when dialing up a customer service center. We constantly hear about how winning people over will help us get what we want.[…]

Networking: Five Ways to Step Out of Your Comfort Zone

Years ago, when I took on my first full on recruiter job, I was told that I needed to “build a network”. As I look back on what that meant to me at the time, it meant pretty much nothing. So, I hit the blog world and audio books, starting with the basics such as The Power of Positive Thinking by Norman Vincent Peale. I started experimenting with different ways of communicating and eventually catching on to the now second nature vocabulary that includes words like “leveraging” and “follow up”. What I didn’t know then, and what you may not[…]