Friendly business lady- it's all in a name

It’s All in a Name – the Backstory of Friendly Business Lady

It’s All in a Name – the Backstory of Friendly Business Lady When I decided to start a blog, I had my first big decision to make. I had to choose a name for the page. So did I take it seriously? Hmm, well. (Cough) The short answer is no. 🙃 I sat there and stared at the computer screen and tried to decide on something. Ugh. Unlike my husband, I am one to completely rush into decisions. If it were him starting a blog, he would have dwelled on the decision for weeks and weeks before taking the plunge. That is[…]

When my Dear Friend Lost her Confidence at Work

When my Dear Friend Lost her Confidence at Work Recently, I had lunch with an old friend. We don’t get to see each other very often, but when we do we can talk forever. Usually about nerdy work stuff. She still works for one of my previous employers, so she catches me up on the latest gossip and fills me in on what’s what at my old stomping grounds. Towards the end of our lunch, we started taking about our future career plans. She shared with me that she has been feeling a lack of confidence. Partly because of the[…]

How to Win Over a Call Center Employee by Being a Charmer

How to Win Over a Call Center Employee by Being a Charmer There are many call centers out there that are moving to a quality driven focus. But from my own experience, there are still a lot out there that are driven by metrics such as talk time and incoming call rate. Recently, I have spent a lot of time recruiting for call centers and it has got me thinking about how much better I myself have gotten when dialing up a customer service center. We constantly hear about how winning people over will help us get what we want.[…]

Networking: Five Ways to Step Out of Your Comfort Zone

Years ago, when I took on my first full on recruiter job, I was told that I needed to “build a network”. As I look back on what that meant to me at the time, it meant pretty much nothing. So, I hit the blog world and audio books, starting with the basics such as The Power of Positive Thinking by Norman Vincent Peale. I started experimenting with different ways of communicating and eventually catching on to the now second nature vocabulary that includes words like “leveraging” and “follow up”. What I didn’t know then, and what you may not[…]