How to Win Over a Call Center Employee by Being a Charmer

How to Win Over a Call Center Employee by Being a Charmer There are many call centers out there that are moving to a quality driven focus. But from my own experience, there are still a lot out there that are driven by metrics such as talk time and incoming call rate. Recently, I have spent a lot of time recruiting for call centers and it has got me thinking about how much better I myself have gotten when dialing up a customer service center. We constantly hear about how winning people over will help us get what we want.[…]