How to Win Over a Call Center Employee by Being a Charmer

How to Win Over a Call Center Employee by Being a Charmer There are many call centers out there that are moving to a quality driven focus. But from my own experience, there are still a lot out there that are driven by metrics such as talk time and incoming call rate. Recently, I have spent a lot of time recruiting for call centers and it has got me thinking about how much better I myself have gotten when dialing up a customer service center. We constantly hear about how winning people over will help us get what we want.[…]

Meaningful Communication: a Toolbox of Inspiring Stories of Connection

Meaningful Communication: a Toolbox of Inspiring Stories of Connection I might as well just start this post by disclosing to you that I am a NERD. I find entertainment out of surfing the web to find videos and posts about communication. I know what you’re thinking, and it might be something like “you must have no life?!” Well, you might be right about that! 🙂 Awhile ago, I messed up with someone I was dealing with at work. I was working with a former employee of my company that was looking for a new position, let’s call her Mary. I[…]